Iphone Brainbox not Syncing with Desktop App #95419

https://thebrain.zendesk.com/agent/tickets/95419

Hello again, Jonathan,

Thank you for writing in and for your feedback about the AI capability, it’s wonderful to hear you’ve been using it extensively!

Regarding the issue with web clipping articles on your iPhone, could you clarify how you’re attempting to save or clip these articles? Specifically:

• Are you using the Share to Brainbox feature or another method?
• Do you encounter an error or unexpected behavior? If so, could you share a screenshot or screen recording showing the steps you’re taking and the result?

As a troubleshooting step, you might try logging out and back into the app on your iPhone, ensuring that syncing is enabled and functioning properly. Additionally:

• Does this issue occur consistently with specific news sites or all websites?
• Have you tried reinstalling the app on your iPhone to see if it resolves the issue?

Once we have more details, we’ll be happy to guide you further in resolving this.

Looking forward to your response!

Best regards,

John