2FA issue, lost account, no code, transfering license to another account #99385

https://thebrain.zendesk.com/agent/tickets/99385

Hello Kevin,

Thank you for clarifying, that helps.

Since you don’t need to preserve any existing Brains and your main concern is carrying over the remaining subscription time, we can take care of that part for you.

Here’s how we should proceed:

1. Please go ahead and create a new TheBrain account using the email address you’d like to use going forward.
2. Once the new account is created, let us know the email address associated with it.
3. We can then move the existing subscription order from your original account to the new one, so your remaining time is credited correctly.

Before doing that, one quick thing to check, just in case: are you still logged into your original account on any other device, such as your phone, another computer, or the web client? If so, that could potentially allow you to regain access without starting over.

Once you’ve created the new account (or if you confirm you’re not logged in anywhere else), let me know and we will coordinate the subscription transfer for you.

Best regards,

John