TheBrain Mac App Stuck on Launch #101314

https://thebrain.zendesk.com/agent/tickets/101314

Hello Michael,

Thank you for reaching out, and sorry you’re running into this.

Since TheBrain is stopping at the splash screen and not fully launching, the next thing we need is the local log file from the Mac. That should show where the launch is getting stuck.

Please do not delete or move any Brain data folders while we review this.

To find the log manually:

• In Finder, choose:
• Go > Go to Folder…
• Enter:
• ~/.TheBrain/v9/Logs
• Look for this file:
• Output.log
• Please attach that file to your reply.

If there is no Output.log there, please let us know.

Also, please confirm:

• your macOS version,
• what version of TheBrain 15 is this,
• whether it was working before today,
• and whether anything changed recently, such as a macOS update, security software change, or TheBrain update.

Since you already tried reinstalling, the log will be the most useful next step before we suggest any reset or local data steps.

Best regards,

John