Error Message #98584

https://thebrain.zendesk.com/agent/tickets/98584

Hello Mark,

Thank you for sending the logs. To investigate properly, could you share a bit more context so I can line the logs up with what happened on your end?

1. What were you doing right before the problem (opening a specific Brain, editing notes, dragging files, running a report, etc.)?
2. Did you see any error dialog or just a freeze or crash? Approximate time it happened (so I can match the timestamps).
3. Which version and build are you on (Help > About), and what OS version are you running?
4. Does this happen with one Brain or all Brains? If one, roughly how large is it and is it cloud-synced or local-only?
5. Can you reproduce it reliably? If yes, a short screen recording would help a lot.
6. Lastly, what was the original ticket number or subject line this follows up on so I can merge threads?

Once I have these details I’ll review your Output.log alongside them and get you next steps.

Best regards,

John