Cloud brain - user AplombEct - File - Import error #99429

https://thebrain.zendesk.com/agent/tickets/99429

Hello John,

Thank you for sending the screenshots and the full error details, that’s very helpful.

Based on the error message and the fact that this is occurring in the web client during Cloud ? File > Import, this appears to be a web-side issue rather than something related to your local installation or account setup. There isn’t a client-side log we can collect for this, but the stack trace you provided gives us what we need to investigate further.

I’m going to pass this along to our engineering team so they can take a closer look. In the meantime, if you need to import a Brain urgently, the desktop client should continue to work as expected.

Thanks for your patience, and I’ll follow up as soon as I have more information.

Best regards,

John