Unable to download a brain from sync #95966

https://thebrain.zendesk.com/agent/tickets/95966

Hello Earl,

Thank you for reaching out to us!

I’ve received your message and forwarded it to our team for further review.

In the meantime, given the urgency, you can try saving the Brain you need as a .brz file on your older computer. To do this, go to File > Backup to Brain Archive. Once saved, transfer the .brz file to your new computer and import it into TheBrain to continue working seamlessly.

If you encounter any issues during the process, feel free to reach out, and we’ll assist you further.

Best regards,

John