Rose’s log file too old (unauthorized to make changes issue) #96653

https://thebrain.zendesk.com/agent/tickets/96653

Hello Rose,

Thanks again for sending over your log file.

It looks like the log you provided was created a few days after the issue occurred, which means it likely no longer contains the details we need to track down the "Not Authorized" message you encountered. Log files are constantly updated, so timing is key when trying to capture specific errors.

When you have a moment, could you please try to replicate the issue again? Right after you see the error, open TheBrain's Help menu, choose Open Log Directory, and send us the most recent file from that folder.

Once we have that, we’ll take another look and work to get this resolved.

Best regards,

John