Customer claims that thoughts are gone #97918

https://thebrain.zendesk.com/agent/tickets/97918

Hello Emanuel,

Thank you for writing in and for sending the log file along with your description. I understand how frustrating it must feel to spend so much time working only to see new Thoughts disappear.

We’ll review the log to understand exactly what happened. In the meantime, could you try a couple of quick checks on your side:

• Use the Search bar in TheBrain to look for the missing Thoughts, in case they were accidentally unlinked or moved rather than deleted.
• If your Brain is synced to the cloud, please also compare the desktop version vs. the web version (https://app.thebrain.com). A screenshot of both views around the area where the Thoughts should be would help us see if there are any differences.

And just to clarify a bit more:

• Were you working in a Brain that normally syncs to the cloud (i.e, has auto sync on), or only locally?
• Do you recall the exact error message you saw before clicking “Continue”?
• After the Thoughts disappeared, did it seem like only new Thoughts were missing, or edits to existing ones as well?

These details, together with the log, will help us narrow down whether this was a sync issue, an accidental unlink, or something else.

If you have any other questions, please feel free to ask. We are here for you.

Best regards,

John