Synchronizing #100211

https://thebrain.zendesk.com/agent/tickets/100211

Hello Jim,

Thank you for writing in, and welcome back.

If the Brain was created and worked on in the cloud, the first thing to check is whether the desktop app on your Mac is signed into the same TheBrain account that owns that cloud Brain. (might be a good idea to make BACKUPS for both the webclient and desktop app versions of the brain ... just in case (file > backup to brain archive))

In the desktop app, please:

• Make sure you are signed into the same account you use in the web version
• Open the Brains list
• Check whether the cloud Brain appears there

You would not need to manually create a separate cloud link first if it is already a synced cloud Brain under that same account. In that case, it should appear in the desktop app and sync from there.

If it does not appear, please let me know:

• Which version of TheBrain you are running on the Mac
• Whether you can see the Brain normally in the web client under the same account

Best regards,

John