Open in TheBrain

The requested brain could not be found. It may have been deleted ... #99379

https://thebrain.zendesk.com/agent/tickets/99379

Hello,

Thank you for sending the log file and for taking the time to describe what you’re seeing.

We’ve received the log and are actively reviewing it. Based on your description, it’s reassuring that closing and reopening TheBrain consistently restores access to the Brain and that there has been no data loss.

At this point, we’re investigating why this message can appear intermittently even though the Brain remains intact and accessible.

I’ll follow up once we have more information. Thank you again for reporting this and for your patience while we look into it.

Best regards,

John