Chris Ryan, Brain Sharing Error #100519

https://thebrain.zendesk.com/agent/tickets/100519

Hello Chris,

Thank you for sending the error details.

To investigate this properly, could you please send a little more information about where and when this appears?

Please let us know:

• Are you seeing this error in the desktop app, the Web Client, or on a public shared Brain page?

• Does the error appear while creating the share link, or when opening the shared Brain link?

• Does this happen with one specific Brain only, or with any Brain you try to share?

• If there is a shared Brain link that triggers the error, please send the link

• Please also send the Brain ID of the affected Brain, if available

• What browser and operating system are you using?

If this happened in the desktop app, please also send the full Output.log file.

On Windows:

• Press Windows key + R

• Paste this path and press Enter:

%LocalAppData%\TheBrain\Logs

• Attach the file named:

Output.log

On macOS:

• Open Finder

• Press Command + Shift + G

• Paste this path and press Enter:

~/.TheBrain/v9/Logs

• Attach the file named:

Output.log

Once we have the full log and the steps that triggered the sharing error, we can review it further.

Best regards,

John