Eric Van Oppens, Android BOOX App Closing #100532

https://thebrain.zendesk.com/agent/tickets/100532

Hello Eric,

Thank you for the video and the details.

From the video, it looks like TheBrain 15 begins loading, then closes and returns to the Android app list without showing an error message.

Since the app closes before you can reach the Brain list or Settings, you may not be able to send the log file from inside the app.

Could you please confirm a few details that may help us narrow this down?

• The exact BOOX device model

• Whether the device is still on Android 12

• Whether TheBrain 15 was installed from Google Play or another source

• Whether this same Brain opens correctly on desktop or in the Web Client

• Whether you know the approximate size of the Brain

• Whether TheBrain 15 closes every time it starts, or only after trying to open this specific Brain

• Whether you have already tried restarting the BOOX device

Please confirm these details when you can, and I’ll review the video with the team.

Best regards,

John