Another Metadb reset #95946

https://thebrain.zendesk.com/agent/tickets/95946

Hello Charles,

Thank you for your patience as we worked on the issue. Based on our review, performing a MetaDB reset should resolve the problem. Please follow the steps below:

1. Ensure Backups Are Ready

Before proceeding, confirm that your Brains are either synced to the cloud or backed up as .brz files. This ensures that your data is safe before making any changes.

2. Perform a MetaDB Reset
   • Navigate to the directory:

C:\Users\[Your Username]\AppData\Local\TheBrain\MetaDB.

(If theAppDatafolder is hidden, enable hidden files in File Explorer.)

• • Locate the file named TheBrainMeta.db.
  • Rename it to TheBrainMeta.db.old.

3. Restart TheBrain

Open TheBrain application and log in again. A new MetaDB file will be created automatically.

If you encounter any further issues after completing the reset, please send us a new log file, and we’ll be happy to assist further. Let us know how it goes!

Best regards,

John