Update on @94455

https://thebrain.zendesk.com/agent/tickets/94455

Hello JP,

Thank you for your patience as we looked into this issue. I’m happy to inform you that we’ve identified the cause of the problem and have implemented a fix!

The issue was related to specific numerical values, where some regions (like Belgium) use periods instead of commas to separate decimals (e.g., 1.000.000 instead of 1,000,000). This caused the brain to fail to load properly. The fix for this will be included in our next update (version 14.9.32), which should resolve the issue.

In the meantime, we recommend keeping your region set to the US or any other region where the comma format is used, as switching back to Belgium may continue to cause problems with loading due to the decimal formatting.

We’ll be sure to notify you once the update is live. If you have any further questions, feel free to reach out.

Best regards,

John