One brain missing? user error maybe? #98951

https://thebrain.zendesk.com/agent/tickets/98951

Hello Andreas,

Thank you for your message. I checked your cloud account, and at the moment I do not see a Brain named “Stromampel” stored on our servers. This means the Brain may have been created as a local-only Brain, stored on a different computer, or created under a different email address.

Cloud Services would not remove an existing Brain, so recovery depends on locating the original local copy or any backup you may have made.

Here are the next steps:

1. Please check the computer(s) where you previously used TheBrain and see whether the Stromampel Brain still appears in the Brain list when you open the app.
2. If it appears there, you can open it and then click the cloud icon in the top-right to upload it to your account.
4. If you ever created a BrainZip (.brz) backup of Stromampel, you can restore it by opening TheBrain and choosing
5. File → Import → Brain Backup (.brz).
7. Once imported, you can sync it to the cloud as well.
9. If you used more than one email with TheBrain in the past, please let me know what other addresses you may have registered. I can check whether the Brain is associated with a different account.

Best regards,

John