Pro License and Syncing question #98521

https://thebrain.zendesk.com/agent/tickets/98521

Hello Marcie,

Thank you for reaching out, and I completely understand how that could feel confusing.

To clarify, syncing to the web (cloud sync between your desktop and app.thebrain.com) is available only with an active Pro Services plan. Your current Pro license is a perpetual desktop license, which gives full access to all professional features on your local computer, but it doesn’t include cloud services such as web sync, online access, or mobile syncing.

You’re absolutely right that the Free version allows limited syncing, that’s because it uses a shared cloud allocation tied to a single online Brain, while Pro Services provides expanded sync, backup, and multi-device support.

If you’d like to restore syncing, you can add a Pro Services subscription at any time. You can also continue using your perpetual Pro desktop features offline indefinitely.

Let me know if you’d like me to walk you through the difference between the two or how to enable syncing again.

Best regards,

John