Brain log file #94765

https://thebrain.zendesk.com/agent/tickets/94765

Hello Norbert,

Thank you for your patience and for reaching out. We apologize for the delay in our response.

I have received your error log. However, we also need the output.log file, as it is crucial for tracking and diagnosing the issue. Once I receive it, our team will get right to work on it.

Additionally, it would be helpful if you could provide a bit more context regarding the problem. Specifically:

• What actions were you performing in TheBrain when the error occurred?
• Is the issue something you can consistently replicate, or does it happen at random?
• Any other details or observations you noticed would greatly assist us in diagnosing the problem.

Your assistance is greatly appreciated, and we are committed to resolving this for you as quickly as possible.

Best regards,

John