Problems with customer’s discoverable brain (play bu) #96109

https://thebrain.zendesk.com/agent/tickets/96109

Hello Johannes,

Thank you for reaching out and sharing the details of the issue. I understand how important this is for your daily work, especially when using the online version of your Brain within the virtual client environment.

We will investigate the problem you’re experiencing with thought searches being slow or not returning results, despite the thoughts being available in the installed and synchronized versions and update you as we make progress.

Additionally, I noticed that you followed up regarding this issue. If you could send the video recording we previously requested, it would greatly help us understand the problem and speed up our investigation.

We appreciate your cooperation and your interest in continuing with TheBrain. Please let us know if you have any questions in the meantime.

Best regards,

John