Brainbox not syncing? #98741

https://thebrain.zendesk.com/agent/tickets/98741

Hello,

Thank you for reaching out. Let’s take a closer look at what’s happening with BrainBox.

To help me understand the situation, could you please send the following:

1. A short description of what you see when BrainBox tries to sync
2. (For example: does it stay stuck on “Syncing…”, show an error, or do nothing?)
3. A quick screen recording or screenshot of the issue, if possible.
4. Your Output.log right after reproducing the problem: (Help > Open Log Directory) OR
5. Windows:
6. C:\Users\[your username]\AppData\Local\TheBrain\Logs
7. macOS:
8. ~/.TheBrain/v9/Logs
9. (Finder → Go → Go to Folder → paste the path)
10. Whether the main TheBrain app syncs normally when you open it.

This will help us confirm whether the issue is with BrainBox itself, the sync engine, or the specific Brain being sent.

Once I have this information, I’ll guide you from there.

Best regards,

John