OpenAI issue, unable to generate AI #96661

https://thebrain.zendesk.com/agent/tickets/96661

Hello Fred,

Thank you for reporting the issue and for the clear description. It looks like the note generation is partially working, since you're able to see some AI content appear, but then something interrupts the process before it completes and saves.

We’ve reviewed the log file you sent, and it appears that the request to the AI server is failing partway through the process. While the exact cause isn’t fully visible yet, we’ve just added more detailed logging to help us track this down more accurately. This improvement will be included in the next Android app update.

Once the new version is available on the Google Play Store, please update the app and try generating an AI note again. If the issue continues, we’ll be able to gather more insight from the new log data and investigate further.

Thank you again for bringing this to our attention, we appreciate your patience as we work to improve the experience.

Best regards,

John