TheBrain 15 sync issues #98089

https://thebrain.zendesk.com/agent/tickets/98089

Hello,

Thank you for the kind words about v15, I know it’s frustrating when some content doesn’t display after sync, and I’d like to get this sorted.

To investigate, could you please share a bit more detail:

• Are entire Brains missing from the Brain list, or are specific Thoughts inside a Brain not rendering?
• Do the missing items appear in the web client at https://app.thebrain.com?
• Did this start after a specific action (e.g., large import, attachment changes, rename), or does it happen every launch?

Please also send your v15 log files right after reproducing the issue:

1. In the desktop app, go to File > Help > Open Log Directory
2. Attach Output.log (and Output.prev.log if present)

If possible, a short screen recording replicating the issue (showing the sync and what doesn’t display) will help us pinpoint the cause faster.

If you have any other questions, please feel free to ask. We are here for you.

Best regards,

John