TheBrain 14 Sync Failure #101166

https://thebrain.zendesk.com/agent/tickets/101166

Hello Jary,

Thank you for reaching out.

The report ID helps, but we’ll need the local log file and a bit more detail to see why the Brain is failing to sync.

Could you please send your Output.log right after the sync fails?

In TheBrain 14 or 15, you can usually find it here:

Main Menu > Help > Open Log Directory

Then attach the file named:

Output.log

If you cannot open the log directory from the menu, you can find it manually here:

Windows:

%LocalAppData%\TheBrain\Logs\Output.log

macOS:

~/.TheBrain/v9/Logs/Output.log

Please also let us know:

• Are you using Windows or Mac?
• What exact version of TheBrain 14 are you using?
• What is the name of the Brain that will not sync?
• What exact error message appears when sync fails?
• Does this happen with only one Brain, or with all Brains?

Best regards,

John