Reply back to #98199

https://thebrain.zendesk.com/agent/tickets/98199

Hello again,

Thank you very much for sending the log file, much appreciated. From what we can see, the file you shared doesn’t show any errors, which usually means it was captured before the crash occurred.

To help us pinpoint the issue, could you please:

1. Run into the error again, then immediately grab a fresh Output.log (File > Help > Open Log Directory, or manually from your Logs folder).
2. In addition, please attach the ErrorReport files generated when the error dialog appears. These are located at:
3. C:\Users\[your username]\AppData\Local\TheBrain\Logs\Error Reports\
4. (For example: ErrorReport_2025-09-25_18-12-43.log).

If you could send several of those ErrorReport files, that would be very helpful.

With those in hand, we’ll be able to dig into what’s actually causing the crash.

Best regards,

John