Problem with the brain bitlocker #99847

https://thebrain.zendesk.com/agent/tickets/99847

Hello Gianfranco,

Thank you for sending the logs and for explaining the situation.

From your description, it sounds like TheBrain was launched while the BitLocker protected drive containing your Brain files was still locked, which would prevent the application from accessing the Brain data.

Please first make sure the BitLocker drive is unlocked, then try opening TheBrain again.

If the issue continues, please reset the local configuration:

• Close TheBrain

• Navigate to your Brains folder and rename Brains to BrainsOriginal

Next reset the MetaDB:

• Press Win + R

• Enter:

%LocalAppData%\TheBrain\MetaDB

• Locate TheBrainMeta.db

• Rename it to TheBrainMeta.db.old

Then start TheBrain again and sign in. Your Brains should download again from the cloud.

Best regards,

John