End of Day Reports - TheBrain - Yahya T. SuratwalaPreview
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Error after outage (data missing in u01/b09) #96202

https://thebrain.zendesk.com/agent/tickets/96202

Hello Rebecca,

Thank you for reaching out. Since this issue started after a power outage, there are possibilities (thought very rare) of some file corruption or system-related issues. Let's check a few things:

  1. Restart TheBrain
    • Close and reopen TheBrain.
    • If the error message appears again, take note of what it says and try clicking Continue to see if anything changes.
  1. Send a Log File for Review
    • Open TheBrain and navigate to Help > Open Log Directory.
    • Locate Output.log and attach it to your response so we can investigate further.
  1. Check Your Backups
    • Are all your Brains synced to the cloud or backed up as .brz files?
    • You can verify this by logging in to https://app.thebrain.com and checking if your Brains are accessible.

Once we have the log file, we’ll review it and provide further guidance. Let us know if you have any questions!

Best regards,

John