Reply to TB 15sync issues #98089

https://thebrain.zendesk.com/agent/tickets/98089

Hello and ni hao!

It’s great to hear from you again, and thank you for taking the time to record the video and send the log file.

After reviewing it, the behavior you described looks very similar to an issue we recently identified and fixed in a newer build. To confirm whether it’s the same case, could you please update to the latest Alpha version?

You can do that by going to Settings > Device > Update Channel > Alpha, then restart TheBrain and try opening your Brain again.

If the slowdown still occurs, please send us a fresh Output.log right after reproducing it. And if possible, since it seems limited to that one large Brain, please create a .brz backup (File > Backup to Brain Archive) and make sure the option “Allow anyone to import this Brain” is checked. That would let us do a deeper test on our end.

Thank you again for your patience and for helping us track this down, your detailed reports are a big help to the team.

Best regards,

John