Sync Error Diagnosis #101355

https://thebrain.zendesk.com/agent/tickets/101355

Hello Sherman,

Thank you for the screenshot.

To diagnose this properly, could you please send us the Output.log from immediately after the sync error occurs?

Please try this sequence:

• Open TheBrain.
• Attempt to sync the affected Brain again.
• After the sync error appears, go to:
• Main Menu > Help > Open Log Directory
• Attach the file named:
• Output.log

If possible, please also let us know:

• the name of the affected Brain,
• whether this happens only with this Brain or with all Brains,
• and whether the same Brain opens correctly in the Web Client at:
• https://app.thebrain.com

Once we have the log, we can review the sync failure details and pass it along if needed.

Best regards,

John