update to TheBrain Log File no error in log file #98519

https://thebrain.zendesk.com/agent/tickets/98519

Hello Thomas,

Thank you for your patience while we looked into this.

At the moment we’re not seeing any crash indicators on our side, so I’d like to narrow down how the app is failing on your Android device. That will help us determine the best next step.

When the app crashes, do you see any of the following?

• A “sad brain” screen or error message inside TheBrain
• The app closing directly to the home screen with no message
• An Android system notification, such as “TheBrain has stopped” or “App keeps stopping,” possibly with an option to send feedback

Also, after the crash:

• Does Android show any crash report or system dialog?
• Does the crash happen immediately when opening the app, or only after interacting with it?

Once we know which of these applies, we can advise on next steps or gather the right diagnostic information.

Best regards,

John

ardasd