Problem importing backup brain to a new brain potential solution #100199

https://thebrain.zendesk.com/agent/tickets/100199

Hello David,

Thank you again for sending the log and for walking me through the steps by phone.

I checked this further with the team, and we do have an idea of what may be causing the import failure. To confirm it properly and make sure the fix is correct, the most helpful next step would be for us to inspect a copy of the Brain archive you are importing.

If you are comfortable with that, please send us the .brz file you used for the import attempt so we can use it for debugging and to confirm the fix. (you can upload it to google drive and share it for everyone so we can view)

If you would rather not share the archive, that is okay too. In that case, we will make a best effort fix on our side and then have you test again once an updated build is available.

Best regards,

John