Support request from sj.public@mac.com request for log file #98156

https://thebrain.zendesk.com/agent/tickets/9815

Hello again!

Thank you for the update. To help us pinpoint exactly where the issue is occurring, could you please send us a fresh copy of your Output.log file right after the “An attachment path is too long” message appears?

That log captures which specific Brain triggered the error and will allow us to confirm what’s preventing the sync. Here’s how to find it:

From within TheBrain (v15):

• Click the three-bar menu (☰) ▸ Help ▸ Open Log Directory
• Attach the file named Output.log to your reply.

If the app won’t open:

• Windows: C:\Users\[your username]\AppData\Local\TheBrain\Logs
• macOS: Macintosh HD/Users/[your username]/.TheBrain/v9/Logs

Once we have that log, we’ll review it and guide you through the next steps to get your sync working properly again.

Best regards,

John