Reply to #99039

https://thebrain.zendesk.com/agent/tickets/99039

Hello HeeDong,

Thank you for sending the log file and for the detailed explanation. I’ve received everything.

I’ve shared the log with our development team so they can review it closely and check whether it identifies what’s preventing sync from progressing past November 26. At this point, I don’t want to speculate until they’ve had a chance to look through it.

For now, please continue working only in TheBrain 14 and avoid opening the Brain in TheBrain 15 until we confirm that syncing is fully healthy again.

I’ll follow up as soon as I hear back from the team, or if we need any additional information from you.

Thank you again for your patience and for proceeding carefully, that really helps protect your data.

Best regards,

John