Sync interruption resolved #99838

https://thebrain.zendesk.com/agent/tickets/99838

Hello Metta,

Thank you for the detailed update.

Earlier there was a temporary issue affecting our sync services, which could have caused the stalled sync you encountered. Since the sync was interrupted during that period, the Brain likely remained in an incomplete sync state.

As you discovered, TheBrain 14 detects this condition and offers the option to resume or restart the interrupted sync, which clears the state and allows syncing to proceed normally again.

Now that you were able to complete the sync in TB14 and sync again in TB15, everything should be back in a normal state.

Your observation about the missing message in TB15 that indicates an interrupted sync is very helpful. I’ve noted that feedback so the team can review whether that prompt should also appear in TB15.

Thank you again for documenting the behavior so clearly.

Best regards,

John