Files for Troubleshooting Corrupted Note, Doesn't Look Good #100157

https://thebrain.zendesk.com/agent/tickets/100157

Hello Ben,

Thank you for sending the screenshot and the zipped note files, and I’m sorry, I understand why this would be concerning.

Since the same corrupted note is showing the same way in v14, v15, and the web client, this looks less like a display problem and more like something specific to the underlying note data for that thought. I’m reviewing the files you sent with the team now.

One thing that would help us narrow this down is whether you know roughly when the note last looked normal, and whether that note originally came from pasted content, an import, or was written directly in TheBrain.

Please let me know what you remember there, and I’ll follow up as soon as I have more from the review.

Best regards,

John