Sync issues #97035

https://thebrain.zendesk.com/agent/tickets/97035

Hi Simon,

Thanks for the update, I’m glad to hear the missing brain issue has been resolved after moving to your new laptop.

Regarding the sync issue, it may be due to some residual configuration errors or corruption in the MetaDB, which can happen even on a new install. The good news is this can typically be resolved with a MetaDB reset.

Here’s a short video guide that walks you through the process step by step:

https://www.loom.com/share/3b6a7b1cecc04d849c96b18ba1b1fb43?sid=9c70a3ae-5696-4e05-928f-06b62a13a598

Since you’re on a new machine, you don’t need to do the Brains folder rename , just the MetaDB reset should do the trick.

If you’re behind a corporate proxy or strict firewall, that can also sometimes interfere with sync, let me know if the reset doesn’t resolve it, and we can explore that angle next, perhaps with your IT team?

Let me know how it goes!

Best regards,

John