Clear cookies and cache to make webclient faster

Widget Name: TheBrain Technologies

Date: 2025-02-18 00:38:28

Email: unknown@example.com

Name: unknown@example.com

     05:11:54 - unknown@example.com: I am a new customer doing a trial.  I am working on the cloud version.  When I put information in the right of a thought, It is a very long lag time when I want to stop putting in the information and going to the next thought.  It is often over a minute before I can move on.  I feel like I am using the old dial up internet!;

     05:12:52 - ysuratwala@thebrain.com: Hello, Thank you for reaching out to us;

     05:13:49 - ysuratwala@thebrain.com: Since you mentioned that you are on the Webclient, do you perhaps have VPN enabled?;

     05:14:43 - unknown@example.com: No.  I don't even know how to do that.;

     05:15:09 - ysuratwala@thebrain.com: Which browser are you using to view the webclient?;

     05:15:19 - unknown@example.com: Chrome;

     05:16:41 - ysuratwala@thebrain.com: Doing some testing from my end;

     05:17:13 - unknown@example.com: OK ;

     05:19:12 - ysuratwala@thebrain.com: It seems to be working fine from my end;

     05:19:57 - ysuratwala@thebrain.com: Could you try to clear browser cache and try again please?;

     05:20:24 - unknown@example.com: How do I do that?;

     05:21:03 - unknown@example.com: Is it delete browsing data?;

     05:23:11 - ysuratwala@thebrain.com: Head over to a new tab, press ctrl + shift + delete;

     05:23:23 - ysuratwala@thebrain.com: And clear cookies and cache :);

     05:25:03 - ysuratwala@thebrain.com: Once you have done that, try to access the webclient again and let me know how it goes;

     05:32:23 - unknown@example.com: Seems to be better now.;

     05:32:39 - unknown@example.com: Thanks for your help.;

     05:35:49 - ysuratwala@thebrain.com: You are most welcome :);