Reply to jay #99341

https://thebrain.zendesk.com/agent/tickets/99341

Hello Jay,

Thanks for explaining this so clearly, and no, it doesn’t sound crazy, especially since you’re able to reproduce it consistently.

Since the crashing has stopped and this now appears to be a window or display behavior, the most helpful next step would be a short screen recording showing what happens.

If you can, please record:

• TheBrain and another app side by side
• The moment you open the app on your phone
• TheBrain expanding to full screen

After reproducing it once more, please also send a fresh Output.log captured right afterward. Even without a crash, the log can still give us useful context.

Please don’t run any resets for now. Once we’ve reviewed the video and the log, we’ll advise on next steps.

Thanks again for taking the time to test this so carefully.

Best regards,

John