Jeff, Re-uploading Public Brain After Sync Error #100832

https://thebrain.zendesk.com/agent/tickets/100832

Hello Jeff,

Thank you for your patience.

We reviewed the sync issue, and it looks like something went wrong when the previous remote copy of the Brain was deleted. Because of that, the fastest way forward is to create a fresh cloud copy from your local Brain rather than trying to reuse the same deleted cloud copy.

Please try this:

• Open the local copy of the Brain that has the correct content

• Create a Brainzip backup first so you have a safe copy

• Create a new empty Brain

• Import the Brainzip into that new Brain

• Then upload/sync that new Brain to the cloud

This will give the re-uploaded Brain a new Brain identity, which should avoid the sync conflict from the previous deleted remote copy.

After the new Brain is uploaded, please check whether the public Brain link and audio attachments behave correctly. Since this will be a fresh cloud copy, the public Brain address may change from the previous bra.in/6jXQ92 link.

Best regards,

John