AI Function doesn't work #94440

Question:

Account: edward@kiledjian.com

Item 1: Can we change the email address assigned to this account from edward@kiledjian.com to this one therein_ek_2244@privateidentity.online

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Item 2: I created a thought called Anaconda and wanted to use the Thought AI feature to write about it but both the thought AI button an the flex AI button as greyed out (aka cannot be used)

I am connected to the internet and can sync my brain with web brain

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Please advise

Cheers,

Edward N Kiledjian

Drafted Answer:

Hello Edward!

Thank you for reaching out. To address your questions:

1. Email or Password Changes:

For security reasons, we do not have access to modify customer account emails or passwords, as that would create a significant security vulnerability. However, if you still have or know your password, you can easily update your account details on your own by following these steps:

• Log into your account at app.thebrain.com
• Click on your initials in the upper right-hand corner and select Account Info & Tools
• Choose Change Email Address

2. AI Functionality Issue:

Have you tried signing out of and back into TheBrain? This simple step often resolves issues. However, if the problem persists, please note that due to recent changes made by OpenAI, AI services are no longer available in the following countries:

• China
• Russia
• Belarus
• Cuba
• Iran
• North Korea
• Syria
• Venezuela

When the application starts, it detects the country of origin based on network requests. AI services will function normally if your country is not on this list.

If you need further assistance, feel free to reach out.

Best regards,

John