Does not start #98859

https://thebrain.zendesk.com/agent/tickets/98859

Hello Dieter,

Thank you for reaching out. I’m sorry to hear that the installation isn’t launching properly. I can help you get this working, but I’ll need a bit more detail so we can narrow down where the issue is happening.

When you have a moment, could you please send:

1. Which operating system you’re using (Windows or macOS)
2. The exact version of TheBrain you installed
3. A short screen recording showing what happens when you try to open TheBrain
4. Your latest Output.log so we can check for startup errors:

Windows:

C:\Users[your username]\AppData\Local\TheBrain\Logs\Output.log

macOS:

Finder > Go > Go to Folder… > paste:

~/.TheBrain/v9/Logs

Once I have the recording and the log, I’ll take a closer look and guide you through the next steps.

Best regards,

John