Notes freezing #98246

https://thebrain.zendesk.com/agent/tickets/98246

Hello Jim,

Thank you for the update and for sharing more details, that helps narrow things down.

You can definitely still use Loom for free. It sounds like it may have redirected you to the pricing screen by accident. Please try again by visiting https://www.loom.com, signing in (or creating a free account), and then clicking Record a Video from your dashboard. If you can capture a short recording right when the freeze happens, that will be very helpful for our review.

In the meantime, could you please confirm a few details?

• Does the freeze usually happen after switching Thoughts, while typing in Notes, or when moving between Plex and Notes?
• How large is your Brain file (you can check via File › Statistics)?

As a quick test, please also try temporarily disabling hardware rendering under Options > Preferences › Experimental > Disable hardware rendering, then restart TheBrain. This can help determine if the issue is related to GPU rendering. If nothing helps, please turn this back on.

Finally, once the freeze occurs again, please send us a fresh Output.log right afterward (Help › Open Log Directory).

We’ll review the new log and your recording together to identify what’s causing the freeze.

Best regards,

John