Light Sync disaster! URGENT #98862

https://thebrain.zendesk.com/agent/tickets/98862

Hello Jim,

Thank you for writing in, and I understand how frustrating this feels, especially when you just need to get back to working in TheBrain 14.

The good news is you can undo this. You just need to turn off Light Sync for that Brain in TheBrain 15, then let it fully sync once, and v14 will be able to open it again.

Please do the following:

1. Open TheBrain 15 on the machine where you can still access the Brain.
2. Open the Brain in question.
3. In the top right of the window, click the circular sync arrow icon.
4. In the dropdown menu, uncheck the option for Light Sync (attachments).
5. Wait for TheBrain to finish syncing with Light Sync turned off.

Once that sync is done, the Brain will be compatible with TheBrain 14 again and you should be able to open it there as before.

If anything is unclear or you hit a snag before you get on your plane, reply here and I’ll walk you through it step by step.

Best regards,

John