FIRST INSTANCE: REPAIRED BRAINDB FOR HEEDONG #99039

https://thebrain.zendesk.com/agent/tickets/99039

Hello HeeDong,

Good news. We were able to successfully repair your Brain database, and you were very lucky in this case.

All of your data was recovered. A very small number of internal history records could not be restored, but this has no practical impact on using your Brain.

We’ve sent you the repaired Brain.db file via HighTail to your bpkor@naver.com email address.

You can also download it directly here:

https://spaces.hightail.com/receive/yr1UXnODIu

Access code:

z9x9RooXbf83yy

Once you have downloaded the file, please follow these steps carefully:

1. Quit all instances of TheBrain completely (this is important)
2. Open File Explorer
3. Navigate to the same folder where the original Brain.db file came from, for example:
4. C:\Users[your username]\Brains\U01\B17
5. Copy the repaired Brain.db file into that folder and allow it to replace the existing file
6. Restart TheBrain

If all goes well, the Brain should open normally again, and you can resume syncing afterward.

Please continue to avoid opening or modifying this Brain until you have replaced the file and restarted TheBrain as described above.

We’re glad we were able to recover this for you. Let us know once you’ve completed the steps.

Best regards,

John