Ios issue crash, not sync account authen erro #98680

https://thebrain.zendesk.com/agent/tickets/98680

Hello,

Thank you for reaching out, and I’m sorry to hear that TheBrain is crashing on your iPhone and iPad. The “Not synchronizing / No Authentication” message usually means the app is unable to confirm your account session, but we’ll need a bit more information to pinpoint the exact cause.

When you have a moment, could you please send the following:

1. A screenshot of the message you’re seeing in Settings → Sync.
2. Your iOS version on both devices.
3. The exact version of TheBrain iOS app you’re running (from TheBrain → Settings → About).
4. The log file from your iPhone or iPad:
5. • Open TheBrain
6. • Tap the three horizontal bars (top right)
7. • Support
8. • Email Log File

Also, please try logging out and back in:

Once we have the log and those details, we can see whether the app is crashing due to a sync/authentication issue or something else in the environment, and guide you from there.

Best regards,

John