Error log not found from Liang #97498

https://thebrain.zendesk.com/agent/tickets/97498

Hello Liang,

Thank you for reaching out, and for including the error report, much appreciated.

It looks like the Output.log file may not have come through with your message. That file would help us better understand what happened leading up to the crash.

Here’s how to locate it on Windows:

1. Open TheBrain (if it’s still able to launch)
2. Go to Help > Open Log Directory
3. Locate the file named Output.log and attach it to your reply

If TheBrain won’t open at all, you can manually browse to the log directory here:

C:\Users\[YourUsername]\AppData\Local\TheBrain\logs

Once we have that, we’ll take a closer look and get back to you with next steps.

Best regards,

John