Problems these days with TheBrain, via app version 13 and 14 #98367

https://thebrain.zendesk.com/agent/tickets/98367

Hello Michael,

Thank you for the detailed explanation, that helps a lot.

To better understand what’s happening, could you please confirm where your master Brain “Gezeiten des Lebens” is stored? For example, is it located in a local folder on your laptop, or inside a cloud-synced folder such as iCloud or OneDrive?

Since your account includes cloud services, please also check whether the Brain appears at https://cloud.thebrain.com. This will tell us if the sync copy is still intact.

Next, please send us the Output.log file from both installations - version 13 and version 14 - right after attempting to open the Brain. You can find it via Help › Open Log Directory.

When making backups, we recommend first creating the BrainZip directly in a local folder (File › Backup to brain archive > allow anyone to restore > store it in doc folder), then moving that file manually to your USB drive. Copying directly to an external drive or a cloud-synced folder can sometimes fail or cause incomplete writes.

Once we have the logs, we can pinpoint why it’s not opening properly on your other devices.

Best regards,

John