Achim Schmidt, Android Beta and Windows v15 Issues #100513

https://thebrain.zendesk.com/agent/tickets/100513

Hello Achim,

Thank you for writing in, and thank you for being with TheBrain for so many years. I’m sorry for the frustration with TheBrain 15 on Windows and the Android beta.

We are actively working on improvements, but to help with what you are seeing specifically, we need a little more detail and the log files from your devices. Right now, I do not want to guess at the cause because the Windows installation issue and the Android beta issue may be separate.

For the Android beta issue, could you please send the mobile log file?

On Android:

• Open TheBrain app

• Go to Settings

• Go to Support

• Tap Email Log File

• In the email, please mention “Android beta restarting often” so we can match it to this ticket

Please also let us know:

• What Android phone or tablet you are using

• Your Android version, if you know it

• What you are doing right before the app needs to be restarted

• Whether it happens when opening a Brain, syncing, editing notes, using AI, navigating, or something else

For the Windows installation issue, please let us know what happens during installation. For example:

• Does the installer fail to open?

• Does it show an error message?

• Does the installation complete but TheBrain will not open?

• Are you installing the standard installer, MSI installer, or ZIP version?

Please also send the Windows log file after trying to open TheBrain 15:

• Press Windows key + R

• Paste this path and press Enter:

%LocalAppData%\TheBrain\Logs

• Attach the file named:

Output.log

If you want to leave the Android beta and return to the regular Android app, you can usually do that from TheBrain’s Google Play Store page by leaving the beta program, then uninstalling and reinstalling the regular public version. Before uninstalling, please make sure your Brains are synced and accessible from another device or from the Web Client:

https://app.thebrain.com

Once we have the Android log, Windows log, and a clearer description of what is happening, we can review the issues properly.

Best regards,

John