Continual Errors #99575

https://thebrain.zendesk.com/agent/tickets/99575

Hello,

Thank you for reaching out and for explaining what you’re seeing. I understand how frustrating this is, especially when you’re evaluating whether TheBrain will fit your workflow.

To be clear, this is not normal behavior. A recurring “null reference” error when selecting parent or child thoughts indicates something is going wrong that we should be able to investigate and correct.

To move this forward efficiently, we just need a bit of clarification and one diagnostic file:

1. Which version are you using?
2. • TheBrain 15 desktop app, or
3. • TheBrain web app at https://app.thebrain.com
5. If you’re using the desktop app:
6. • Which operating system (Windows or macOS)?
7. • Please send us the Output.log so we can see what’s triggering the error.
8. Log locations:
9. • Windows:
10. %LocalAppData%\TheBrain\Logs\Output.log
11. • macOS:
12. ~/.TheBrain/v9/Logs/Output.log
14. Is the error reproducible every time you:
15. • Select a parent thought?
16. • Select a child thought?
17. • Or does it occur only in a specific Brain or area?

Once we have this information, we can determine whether this is a configuration issue, a Brain-specific data problem, or something we need to address in the software itself.

We appreciate your patience, and we’ll do our best to get you a clear answer quickly so you can properly evaluate the platform.

Best regards,

John