End of Day Reports - TheBrain - Yahya T. SuratwalaPreview
Open in TheBrain

Thebrain completely blocked #96092

https://thebrain.zendesk.com/agent/tickets/96092

Hello Antonio,

Thank you for providing the details. Based on the logs, it seems the issue may be related to a specific PDF attached to a thought you activated. Unfortunately, we weren’t able to determine which thought it was, but here’s what I suggest to help you avoid the crash loop:

  1. When TheBrain restarts and asks whether to open the last-activated thought, click “No.”
    • This will prevent TheBrain from immediately reopening the problematic thought.
  1. Navigate to the Home Thought:
    • Right after that, right-click the Brain and select Navigate to Home Thought.
    • This should allow you to bypass the crash and access the Brain without triggering the issue.
  1. If you encounter the issue again:
    • Take note of the thought you were activating before the crash occurs.
    • Let us know which thought it is, and we can help investigate what about the PDF attachment might be causing the problem.

Let me know how it goes or if you need further assistance.

Best regards,

John