Indexing on iOS problem #99714

https://thebrain.zendesk.com/agent/tickets/99714

Hello,

Thank you for reaching out.

Earlier there were backend maintenance updates that may have affected sync and indexing behavior. If the app was reinstalled during that window, it would have triggered a fresh index and initial sync.

Please try opening the app again now and see if indexing progresses normally.

If it again remains stuck at 15% for an extended period, we will need to review the log to see exactly what is happening.

To send the log from your iPhone:

• Open TheBrain

• Tap the Settings cog wheel in the top right

• Go to Support

• Tap Email Log File

That will send it directly to us.

Once sent, please let me know and we will review it right away.

Best regards,

John