Dave Winters, Freezing While Editing Brains #100550

https://thebrain.zendesk.com/agent/tickets/100550

Hello Dave,

Thank you for reaching out, and I’m sorry for the disruption.

We are not currently aware of a broad server issue that would cause TheBrain to freeze for all users, so I would like to look more closely at what is happening on your setup.

Since the issue happens on two different computers, could you please confirm a few details?

• Are you using the desktop app or the Web Client?

• Are both computers using the same TheBrain account?

• Does this happen in one specific Brain, or in every Brain you open?

• Did this start after a recent update?

• Does the freeze happen while editing notes, navigating the Plex, syncing, searching, opening attachments, or something else?

• When it freezes, does it recover after a while, or do you have to force close the app?

Please also send the Output.log file from one of the affected computers after the freeze happens.

On Windows:

• Press Windows key + R

• Paste this path and press Enter:

%LocalAppData%\TheBrain\Logs

• Attach the file named:

Output.log

On macOS:

• Open Finder

• Press Command + Shift + G

• Paste this path and press Enter:

~/.TheBrain/v9/Logs

• Attach the file named:

Output.log

If possible, a short screen recording showing what you are doing right before the freeze would also be very helpful.

Best regards,

John